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 At Big Brothers Big Sisters of Central Indiana, we’re always looking for talented, dedicated people who believe in the power of role models and the potential of children.

Careers

One of the most rewarding ways to get involved with Big Brothers Big Sisters of Central Indiana is to work with us. A career with Big Brothers Big Sisters is an opportunity to merge your talents and personal values with your desire to make a difference. Every day, we are changing the perspectives of children and enabling them to see the world around them in a more positive light. With that newfound point of view, they can see their potential more clearly and dream bigger about their future. Our success is a result of committed and inspired employees, working together to make a lasting impact on Central Indiana's youth, schools, and the entire community.

Open Positions: Interested Applicants Should Send a Resume and Cover Letter to [email protected]

Bi-lingual Enrollment & Matching Specialist

Purpose of this function: The Enrollment and Matching team assesses youth and volunteers for eligibility and suitability for the program and places them in an appropriate match. 

Enrollment & Matching Responsibilities:

  • Assess the eligibility, suitability, and match-ability of all applicants, including their ability to build and sustain a safe and healthy relationship;
  • Ensure a client centered approach from inquiry to match support;
  • Make matches that are most likely to result in strong and enduring relationships;
  • Ensure participant’s understanding and buy-in on agency policies and program expectations;
  • Begin the process of evaluating impact through collection of baseline data;
  • Ensure that appropriate pre-match training is provided to all participants; and
  • Effectively communicate with Mentoring Relationship Specialists the training and support needs of incoming matches.

Program Expectations:

  • Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth and development experience for the child and successful and satisfying experience for the volunteer.
  • Ensure accurate documentation is completed in database according to BBBS Standards and Agency policies & procedures.
  • Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
  • Work with strategically identified external partners (ie. Schools, community centers, corporations, etc.) to build relationships for youth referrals and family resources.
  • Staff recruitment booths/tables, match activities and agency events.
  • Share with development, engagement, partnership and/or marketing staff potential partnership relationships and stories as discovered through match contacts with Big, Little and Parent/Guardian.
  • Maintain customer service at levels exceeding expectations of our partners, volunteers, parents, and children.
  • Be an ambassador for BBBSCI by representing BBBS in a professional manner, identifying and seizing opportunities to recruit volunteers, and furthering the mission of BBBS.

General:

  • Attend required meetings and events as scheduled.
  • Establish and promote positive communication among all team members of BBBSCI to increase collaboration and reduce inefficiencies.
  • Represent BBBSCI in a professional manner at all times, providing courteous service to both internal and external constituents and presenting a positive image of BBBSCI.
  • Abide by BBBSCI policies and practices.
  • Complete other duties as assigned.

Experience, education, degrees, and licenses:

  • Bachelor’s degree in Human Services, Social Services, or related field preferred. In place of a Bachelor’s degree, 5 years’ experience in social services, education, and/or child development will be considered.
  • Fluent in Spanish (oral/written).
  • Participation in continuing education programs as requested.
  • Must be able to work proficiently with computers and other office equipment.

 

Mentoring Relationship Specialist

Purpose of this function: The Mentoring Relationship team provides customized support, coaching, supervision, and engagement to all match parties to ensure that matches build strong, enduring relationships that result in positive youth outcomes and fulfilling volunteer experiences for Bigs.

Mentoring Relationship Responsibilities:

  • Introduce and continually assess and coach the match relationship through contacts and surveys with a focus on child safety, match relationship development, positive youth development and volunteer satisfaction.
  • Guide the match in achieving positive outcomes for the youth and transition the match to closure and re-engagement when appropriate.
  • Promote intentional individual and group match activities to foster a strong match relationship and increase positive youth outcomes.
  • Increase volunteer engagement and affiliation with the agency through individualized recognition, annual events, and re-engagement strategies.

Program Expectations:

  • Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth and development experience for the child and successful and satisfying experience for the volunteer.
  • Ensure accurate documentation is completed in database according to BBBS Standards and Agency policies & procedures.
  • Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
  • Work with strategically identified external partners (i.e. Schools, community centers, corporations, etc.) to build relationships for youth referrals and family resources.
  • Staff recruitment booths/tables, match activities and agency events.
  • Share with development, engagement, partnership and/or marketing staff potential partnership relationships and stories as discovered through match contacts with Big, Little and Parent/Guardian.
  • Maintain customer service at levels exceeding expectations of our partners, volunteers, parents, and children. 
  • Be an ambassador for BBBSCI by representing BBBS in a professional manner, identifying and seizing opportunities to recruit volunteers, and furthering the mission of BBBS.
  • Maintain budget documents including invoices and other expenses incurred by department as needed.

General:

  • Attend required meetings and events as scheduled.
  • Establish and promote positive communication among all team members of BBBSCI to increase collaboration and reduce inefficiencies.
  • Represent BBBSCI in a professional manner at all times, providing courteous service to both internal and external constituent and presenting a positive image of BBBSCI.
  • Abide by BBBSCI policies and practices.
  • Complete other duties as assigned.

 

Program Events & Communications Assistant

Purpose of this function: To support matches with intentional activities and events to support longer match satisfaction and retention.To support matches with intentional activities and events to support longer match satisfaction and retention.

Program Activities and Events: Assist with/Lead Agency Match Activities

  • Compile content and design for invitations, all program communications, and materials.
  • Oversee ticket distribution and coordination.
  • Create and execute partner recognition.
  • Assist with or lead match activities as assigned with a high level of customer service, including invitation, registration, program materials, and follow up.
  • Ensure on-going maintenance and creation of Big App activities.
  • Complete after events documentation and tracking on a weekly basis.
  • Assist with the Discount Partner Program comprised of partners that offer ongoing discounts for matches.

The Big App: Manage Administration and Maintain and Grow Content

  • Enter current Bigs into The Big App as requested.
  • Work with MRS to ensure Bigs are using The Big App.
  • Add new content into The Big App on an ongoing basis ensuring variety of indicators and ages.
  • Maintain sponsorship recognition.
  • Oversee Admin site.
  • Work with CPO as new agencies are brought into The Big App.
  • Manage push notifications.
  • Ensure Big App users data and content accuracy.
  • Format and send monthly user reports to other agencies.

Program Communications: Promote Agency Brand to all Constituents in Coordination with Marketing team. Manage Program Communications and Ensure Brand Alignment through Coordination with Marketing Team.

  • Help design needed event flyers by inputting text into pre-made flyers.
  • Manage and update program components of agency website; update Bigs-only section, program partner information, and program events.
  • Lead development of small video pieces that will attract volunteers, steward donors/funders, enhance retention efforts, and/or build awareness.
  • Assist in development of match stories.
  • Organize files on J drive for program staff; ensure proper labeling of photos, stories, and files, and purging of out-of-date documents, files, or corrupted photos.
  • At events, create social media content for Facebook, Instagram, Twitter, etc.

Program Expectations:

  • Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth and development experience for the child and successful and satisfying experience for the volunteer.
  • Ensure accurate documentation is completed in database according to BBBS Standards and Agency policies & procedures.
  • Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
  • Work with strategically identified external partners (i.e. Schools, community centers, corporations, etc.) to build relationships for youth referrals and family resources.
  • Staff recruitment booths/tables, match activities and agency events.
  • Share with development, engagement, partnership and/or marketing staff potential partnership relationships and stories as discovered through match contacts with Big, Little and Parent/Guardian.
  • Maintain customer service at levels exceeding expectations of our partners, volunteers, parents, and children. 
  • Be an ambassador for BBBSCI by representing BBBS in a professional manner, identifying and seizing opportunities to recruit volunteers, and furthering the mission of BBBS.
  • Maintain budget documents including invoices and other expenses incurred by department as needed.

General:

  • Attend required meetings and events as scheduled.
  • Establish and promote positive communication among all team members of BBBSCI to increase collaboration and reduce inefficiencies.
  • Represent BBBSCI in a professional manner at all times, providing courteous service to both internal and external constituent and presenting a positive image of BBBSCI.
  • Abide by BBBSCI policies and practices.
  • Complete other duties as assigned.

 

Youth Enrollment Specialist

Purpose of this function:The Enrollment and Matching team assesses youth and volunteers for eligibility and suitability for the program and places them in an appropriate match. 

Youth Enrollment Responsibilities:

  • Maintain customer service at levels to exceed expectations of our parents, children and partners.
  • Process all child inquiries from initial inquiry to scheduled interview, based on department plan and flow chart.
  • Conduct initial orientation with inquiring families, which includes program requirements and eligibility and expectations, and assess for initial eligibility.
  • Obtain and review any collateral needed prior to interview to assist with eligibility determination.
  • Cross-train with Volunteer Engagement Specialist, Enrollment and Matching Specialist, and Matching Specialist to assist during times of need.
  • Conduct volunteer and/or youth interviews to ensure agency goals are met.
  • Oversee progress with primary program goals, including youth referrals and new matches. Work with program team to improve effectiveness, customer service and overcome challenges.
  • Determine which youth should be scheduled for interviews according to agency goals, strategies, and policies and procedures.
  • Manage youth inquiry queue and youth waitlist prior to interview.
  • Manage and ensure staffing of child recruitment events.
  • Tracking and communicating youth recruitment needs.
  • Provide administrative and clerical support as requested by the Senior Director of Enrollment and Matching.
  • Availability and willingness to work regular evenings and weekend hours as needed.

Program Expectations:

  • Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth and development experience for the child and successful and satisfying experience for the volunteer.
  • Ensure accurate, consistent and timely documentation is completed in database according to BBBS Standards and Agency policies & procedures.
  • Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
  • Work with strategically identified external partners (i.e. Schools, community centers, corporations, etc.) to build relationships for youth referrals and family resources.
  • Staff recruitment booths/tables, match activities and agency events.
  • Share with development, engagement, partnership and/or marketing staff potential partnership relationships and stories as discovered through match contacts with Big, Little and Parent/Guardian.
  • Maintain customer service at levels exceeding expectations of our partners, volunteers, parents, and children. 
  • Be an ambassador for BBBSCI by representing BBBS in a professional manner, identifying and seizing opportunities to recruit volunteers, and furthering the mission of BBBS.

General:

  • Attend required meetings and events as scheduled.
  • Establish and promote positive communication among all team members of BBBSCI to increase collaboration and reduce inefficiencies.
  • Represent BBBSCI in a professional manner at all times, providing courteous service to both internal and external constituent and presenting a positive image of BBBSCI.
  • Abide by BBBSCI policies and practices.
  • Complete other duties as assigned

Experience, education, degrees, and licenses:

  • Bachelor’s degree required. Degree in Human Services, Social Services, or related field, or experience in social services, education and/or child development
  • Participation in continuing education programs as requested.
  • Must be able to work proficiently with computers and other office equipment.


Applicants interested in open positions should send a resume and cover letter to [email protected]

Volunteer Outreach & Engagement Intern

Purpose of this function: This is a non-paid internship with the Volunteer Outreach and Engagement Team.  This position is a good fit for a person dedicated to recruiting and supporting volunteers in a non-profit setting that prioritizes putting kids first. The intern will have the chance to develop communications and plan events geared towards attracting and supporting potential mentors. The intern will also have an opportunity to collaborate with corporate and community partners. The intern will gain experience in several aspects of work in a non-profit agency.

Length of Service: Preferably an entire school year, but at least one semester.  This intern will be asked to commit 15 hours a week, with work being done in the office and in the community helping at recruitment events.

Duties and Responsibilities:

  • Identify corporate and community engagement opportunities
  • Work at recruitment booths and assist at volunteer presentations
  • Plan outreach to special volunteer populations and confirm opportunities
  • Curate the information and create the content for weekly engagement email
  • Steward volunteers through the process of becoming mentors
  • Develop and manage logistical plans for corporate/social recruitment events
  • Update/maintain databases and other volunteer outreach tracking tools
  • Additional duties as assigned

Knowledge, Skills, and Abilities:

  • Knowledge of local community
  • Strong written and oral communication skills, including public speaking skills
  • Competence in MS Office
  • Ability to work independently and in a team environment
  • Outstanding customer service skills and focus
  • Must have dependable transportation

Credentials and Experience: 

  • Undergraduate Junior level or higher
  • Experience working or volunteering in not-for-profit or community service is desired

Majors/Field of Study: Include but are not limited to: Business, Social Work, Communication Sociology, Public Relations, Experience, Education, Non-profit leadership/management

To apply, email resume and cover letter directly to Eric Cervantes at [email protected] 

Equal Opportunity Employer

We are an equal employment opportunity employer, and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.  Employment decisions include such activities as hiring, disciplining, pay, termination, promotions, etc.  We operate in compliance with all federal, state, and local laws regarding employment opportunities